CUSTOMER SERVICE POLICY

This customer service policy applies equally to all global customers of Brooklinen, covering pre-sales guidance, order processing, logistics tracking and comprehensive after-sales support.

Our support team offers guidance including size selection, fabric comparison, seasonal bedding matching, care instructions and styling advice to help you pick the perfect bedding for your bedroom.

Once payment is confirmed, we complete order verification, product inspection, dust-proof protective packaging and shipment within 1 to 3 business days. All bedding items are securely packed to avoid wrinkling and damage during international transit.

The estimated delivery window for all cross-border parcels is 6 to 12 business days worldwide. Expedited shipping service is not available, ensuring equal logistics arrangements for every customer.

Free worldwide shipping applies to all bedding products in our store. No checkout shipping fees, handling charges or regional extra costs will be added. All transactions are settled in US dollars.

Every order is protected by a 60-day return window starting from the delivery date. You may submit valid return requests for damaged goods, shipping defects or incorrect items within the allowed period.

After returned items arrive at our warehouse and pass inspection, all refund reviews and fund transfers will be completed within 5 to 10 business days, with funds returned to your original payment method in USD.

We provide consistent attentive service to every customer regardless of order amount, location or purchase frequency. All inquiries, order checks and after-sales applications receive fair and serious attention.

We optimize service workflows based on American household consumer habits and global feedback, improving response efficiency and logistics transparency for a seamless shopping journey.

We stand behind every bedding product we sell. Our commitment is to let every customer shop confidently and build a cozy bedroom without worry.