REFUND POLICY

This refund policy sets unified return and refund standards for all Brooklinen sheets, comforters, pillows and home bedding products, protecting the legitimate rights of global customers.

All global orders enjoy a 60-day return window calculated from the package receipt date. All valid return applications must be submitted within this period to receive official inspection and processing.

Returned bedding must remain clean, unwashed, free of stains, odors and personal damage, with original packaging and labels intact. Items damaged by improper washing, long-term use or personal modification are not eligible for returns.

We support full refunds, partial refunds or free replacements for objective issues including factory defects, transportation damage, missing accessories and incorrect product delivery.

If you apply for returns due to product quality or packaging problems, you need to provide clear photos or videos to verify issues. Our after-sales team will conduct objective assessment and offer targeted solutions.

Once returned items arrive at our warehouse and pass comprehensive inspection, all refund auditing and fund issuance work will be completed within 5 to 10 business days.

Refund amounts are calculated in US dollars based on your original payment amount and returned to your initial payment channel. The exact arrival time depends on bank and payment platform processing rules.

Summer discounted bedding enjoys identical 60-day return protection as regular-priced goods. Discounted orders with verified quality issues are fully covered by our return rules.

Returns submitted purely due to personal subjective dislike of fabric, color or size without objective quality defects are not accepted, following international home textile retail norms.

We may adjust policy clauses in accordance with US consumer protection laws and international e-commerce standards. All after-sales disputes shall be settled referring to the latest official policy version.